Contact Us
Need help with a trade, your account, or a dispute? Our support team is available to assist. For the fastest response, include your Order ID (shown on the success screen after you submit a trade).
General support
Email: support@cardswapio.com
Hours: Monday–Sunday, 24 hours (trade verifications); email team: Mon–Fri, 8am–8pm ET.
Response time: Typically within 1 business day, often same-day.
Trades and disputes
For trade-specific questions, refunds, or disputes:
Email: disputes@cardswapio.com
See our Refund & Cancellation Policy for the process.
Privacy and data requests
For data access, deletion, or any privacy questions:
Email: privacy@cardswapio.com
See our Privacy Policy.
Legal and compliance
Email: legal@cardswapio.com
Subpoenas & law-enforcement requests: legal@cardswapio.com
Mailing address
CardSwapio
4010 Timbercrest Road
Pump Station Two, AK 99701
United States
Report fraud or abuse
If you suspect fraudulent use of the Service or you believe your account has been compromised, email fraud@cardswapio.com immediately. Do not share your card PIN or account credentials in any unsolicited message — we will never ask for them over email.